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Reservation PolicyPayment Policy: At booking, 1 night will be collected 60 days before check-in 100% will be charged. Cancellations: Free cancellation until 15 days before check-in (time shown in the confirmation email). $100 penalty will be added after 48 hrs of the booking date. Cancel 15 days within the check-in and get a 50% refund. In case of a “no-show”, 100% of the total of the reservation will be charged.
AmenitiesIs there a Hairdryer in the suite? Yes. Do you have a gym? Yes. Do you offer handicapped rooms?Yes. Is Wi-Fi available in the suites? Yes. Do you have housekeeping available? Yes, we will provide daily housekeeping services to our- all inclusive bookings. Do you offer non-smoking suites? All suites are non-smoking (smoking is allowed on the balcony only). Is it possible to book spa treatments online? Yes, under the “things to do” tab on our website. Can I reserve a table in a restaurant? Yes, by phone, on our website, or open table.
BookingAt what time is check-in/Check out? Check-in 3 pm, Check out 11 am. What are the reception opening hours? 10 am-6 pm / After-hours assistance by Jellyfish Restaurant staff. Are the rates per person or per suite? Per Suite (3 BR, 2 BR, 1 BR). All inclusive food & beverage is charged per adults & Children. Where can I see the rates?/ How much is a suite/night? You can find it under the availability section. Rates vary per suite selection. Can I book two suites/rooms with different occupancy? Yes. Do you offer child fares? Yes, under the all-inclusive rates only. Where can I get a copy of my invoice after departure? Invoices are sent automatically to the master guest register on the reservation you can always request a copywriting to us at firstname.lastname@example.org. What should I do, if I lost or forgot something in my room? Call us or send us an email at 954.281.5592 or email@example.com How many rooms can be booked at once? As many as available. How can I see which features are included in the price? Under the description section on each suite option. How many people can I make a reservation for? Group bookings are available on our website, if you need further assistance or information you can reach out to our team via phone number (954- 281-5592) or email. Why did I not receive a booking confirmation? The booking confirmation is sent automatically to the email address that you registered. If you did not receive a confirmation please contact us by phone or email. Can I check in without my reservation number?Yes, as long as your name is on the reservation. Can I cancel only certain parts of my reservation (for example one of the two booked rooms)? Yes, it is possible. By when do I have to cancel my booking, if I have to? Free cancellation until 15 days before check-in (time shown in the confirmation email). $100 penalty will be added after 48 hrs of the booking date. Cancel 15 days within the check-in and get a 50% refund.In case of a “no-show”, 100% of the total of the reservation will be charged. Do you offer hotel shuttles, for example to the next airport? Yes, standard and lux options available. Do you have a late check- in? Yes. as long as there's no check in on the same day. How can I change or cancel my reservation? By sending us an email or calling us.
PaymentsWhich payment methods do you offer? Credit or debit card, Zelle, Paypal, Venmo, Wire Transfer. Is my credit card being charged at the time of booking? A 1-night rate is charged on each suite reservation. Full payment 60 days before check-in. Are fees and taxes included in prices? No. Is it secure to send my credit card details? Yes. Read more about our privacy and security on the footer page of our availability/booking tab.
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