Question 1

Reservation Policy

Accepted Answer

Payment Policy:
 
At booking, only 1 night will be collected. Within the 60 days of check-in date the remaining balance of your booking reservation will be collected to the card on file. If you book within 60 days of your check in date, 100% of your reservation will be charged to your credit/debit card.

Cancellations:
 
Free cancellation until 45 days before check-in (time shown in the confirmation email). $100 penalty will be added after 48 hrs of the booking date. 
Cancel 30 days within the check-in and get a 50% refund.
In case of a “no-show”, 100% of the total of the reservation will be charged.
To cancel your reservation, send us an email with your reservation number to info@destinationjelly.com

Question 2

Amenities

Accepted Answer

Is there a Hairdryer in the suite? Yes.

Do you have a gym? Yes.

Do you offer handicapped rooms?Yes.

Is Wi-Fi available in the suites? Yes.

Do you have housekeeping available? Yes, we will provide daily housekeeping services to our- all inclusive bookings.

Do you offer non-smoking suites? All suites are non-smoking (smoking is allowed on the balcony only).

Is it possible to book spa treatments online? Yes, under the “things to do” tab on our website.

Can I reserve a table in a restaurant? Yes, by phone, on our website, or open table.

Question 3

Booking

Accepted Answer

At what time is check-in/Check out? Check-In 3:00 pm, Check-Out 11:00 am.

What are the reception (Front Desk) opening hours?  9:00 am - 5:00 pm. After-hours assistance by virtual concierge.

Are the rates per person or per suite? Per Suite (4 Bedrooms, 3 Bedrooms, 2 Bedrooms, 1 Bedroom).

Where can I see the rates?/ How much is a suite/night? You can find it under the availability section. Rates vary per suite selection.

Can I book two suites/rooms with different occupancy? Yes.

Where can I get a copy of my invoice after departure? Invoices are sent automatically to the master guest register on the reservation you can always request a copywriting to us at info@destinationjelly.com.

What should I do, if I lost or forgot something in my room? Call us or send us an email at 954.281.5592 or info@destinationjelly.com

How many rooms can be booked at once? As many as available.

How can I see which features are included in the price? Under the description section on each suite option.

How many people can I make a reservation for? Group bookings are available on our website, if you need further assistance or information you can reach out to our team via phone number (954- 281-5592) or email.

Why did I not receive a booking confirmation? The booking confirmation is sent automatically to the email address that you registered. If you did not receive a confirmation please contact us by phone or email.

Can I check in without my reservation number?Yes, as long as your name is on the reservation.

Can I cancel only certain parts of my reservation (for example one of the two booked rooms)? Yes, it is possible.

By when do I have to cancel my booking, if I have to? Free cancellation until 45 days before check-in (time shown in the confirmation email). $100 penalty will be added after 48 hrs of the booking date. Cancel 30 days within the check-in and get a 50% refund. In case of a “no-show”, 100% of the total of the reservation will be charged.

Do you offer airport shuttles transportation? Yes, standard and lux options available upon request, starting at $50 dollars per trip.

Do you have a late check- out? Yes. as long as there's no check in on the same day. we can confirm late check out in the morning of your check out date.

How can I change or cancel my reservation? By sending us an email with your reservation number requesting cancelation. NO CANCELATIONS MADE BY PHONE!

Question 4

Payments

Accepted Answer

Which payment methods do you offer? Credit or debit card, Zelle, Paypal, Venmo, Wire Transfer.

Is my credit card being charged at the time of booking? At booking, only 1 night will be collected. Within the 60 days of check-in date the remaining balance of your booking reservation will be collected to the card on file. If you book within 60 days of your check in date, 100% of your reservation will be charged to your credit/debit card.

Are fees and taxes included in prices? Add on taxes, will be display at check out of services or accommodations booked.

Is it secure to send my credit card details? Yes. Read more about our privacy and security on the footer page of our availability/booking tab.

Frequently asked questions

Reservation Policy

Amenities

Booking

Payments